Terms & Conditions

1. Introduction

By engaging New Wave Marketing (“the Agency”), you (“the Client”) agree to the following terms and conditions, which govern our business relationship. Please read these terms carefully, as they outline both parties' rights and responsibilities.

2. Services

The Agency will provide digital marketing services as agreed upon in the scope of work. This may include, but is not limited to, social media management, email marketing, advertising, and website audits. All services will be performed according to the timelines and milestones outlined in the contract or proposal.

3. Fees and Payment Terms

Payment for services is required as per the agreed-upon schedule detailed in the contract.
Payments may be due upon invoice, monthly, or per project milestone.
Late payments may incur interest or fees, as outlined in the invoice.

4. Client Responsibilities

The Client agrees to provide all necessary materials, assets, and access to information required by the Agency to perform the agreed services. Delays in providing these materials may impact timelines and project delivery.

5. Confidentiality

Both parties agree to maintain confidentiality with respect to proprietary information, marketing strategies, and any other confidential business information exchanged during the project. This obligation continues even after the conclusion of the project.

6. Intellectual Property and Ownership

All content created by the Agency for the Client is transferred to the Client upon full payment, except where otherwise stated.
The Agency retains the right to use content produced for the Client in portfolio materials and case studies, unless the Client explicitly requests otherwise.

7. Term and Termination

Either party may terminate the agreement with a written 30-day notice.
In case of termination by the Client, fees for services already rendered will be due immediately.
If the Agency fails to deliver services as per the contract, the Client has the right to request a partial or full refund.

8. Limitation of Liability

The Agency is not liable for any indirect, special, or consequential damages arising from the use of the services, including, but not limited to, lost profits or revenue.

9. Indemnification

The Client agrees to indemnify and hold the Agency harmless from any claims, damages, liabilities, costs, or expenses arising out of the Client’s breach of this agreement or misuse of the services provided.

10. Amendments

Any modifications to these terms must be made in writing and agreed upon by both parties.

11. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising will be resolved in the courts of this jurisdiction.

12. Entire Agreement

This document represents the entire agreement between the parties and supersedes any prior agreements or understandings, whether written or oral, related to the services provided by the Agency.